More details (optional, 96 questions) Only if you noticed. Every question here is optional.
Sleep Which pillow options were offered? Pillow menu Both firm and soft pillows Down pillows Foam pillows Hypoallergenic pillows Extra pillows on request
Overall, how comfortable was the bed? Very uncomfortable Uncomfortable Okay Comfortable Very comfortable
How well did you sleep? Very badly Badly Okay Well Very well
Did the mattress sag, or could you feel springs? Yes No
How firm were the pillows? Very soft Medium Very firm How many pillows were on the bed for each guest? pillows What size was your bed (or beds)? Twin Full or double Queen King California king Sofa bed Bunk beds
What was on top of the bed? Duvet in a cover Comforter Blanket and top sheet Quilt or coverlet
What could you hear from your room? Street traffic Freeway Aircraft Sirens Neighboring rooms Hallway Elevator or ice machine AC or heating unit Plumbing Music or nightlife Construction Trains Nothing
Bathroom How roomy was the bathroom? Very cramped Cramped Average Roomy Very roomy
How good were the toiletries? Poor Basic Fine Good Excellent
How were the towels? Thin or worn Thin Fine Thick Thick and plush
About how many seconds did the shower take to run hot? Your best guess is fine.
s What kind of shower or tub did you have? Walk-in shower Shower over a tub Rain shower head Handheld shower head Separate soaking tub Roll-in shower Glass door Curtain
What separated the bathroom from the bedroom? A full door A sliding or barn door Frosted glass Clear glass Open plan, nothing A curtain
Did the shower drain slowly or flood the floor? Yes No
How well did the bathroom fan clear steam? No fan or useless Weak Okay Good Cleared it fast
How much counter space was there by the sink? None Very little Some Plenty Lots
How were the toiletries provided? Wall dispensers Small bottles Only on request None
Room How well could you control the temperature? Could not control it Hard to control Okay Easy to control Perfect control
How good was the desk or workspace? No usable desk Poor Okay Good Great desk and chair
Were there outlets or USB ports within reach of the bed? Yes No
How was the view from your room? Wall or parking lot Poor Okay Nice Great view
How roomy was the room? Very cramped Cramped Average Roomy Very roomy
How updated or worn did the room feel? Worn out Dated Fine Updated Like new
Where was your room? Helps match noise and view answers to the side and floor.
Low floor (1 to 3) Middle floor High floor Street side Back or courtyard side Near the elevator or ice machine
What did your window face? City skyline Ocean Hills or mountains Pool Courtyard Street Parking Another building or wall Freeway No window
What kind of air conditioning did the room have? Through-the-wall unit Central vents with a thermostat Window unit Fan only None
How good was the lighting for reading and getting ready? Too dim Dim Okay Good Bright and adjustable
How much closet and drawer space was there? None Very little Some Plenty Lots
Was there an empty fridge you could use? Yes No
Could you cast to the TV or sign in to your own streaming apps? Yes No
Cleanliness How did the room smell? Bad smell Stale or musty Neutral Fresh Very fresh
How clean was the bathroom? Dirty Not clean enough Acceptable Clean Spotless
Did the bedding look and feel fresh? Stained or hairs Not fresh Acceptable Fresh Crisp and spotless
How clean were the floors or carpet? Dirty Stained Acceptable Clean Spotless
How clean were the lobby, halls and elevators? Dirty Not clean enough Acceptable Clean Spotless
How well was the room cleaned during your stay? Not cleaned Poorly Okay Well Very well
Did you see any bugs or pests? Yes No
Did you smell smoke (tobacco or cannabis) in the room or halls? Yes No
Arrival and check-in How smooth was check-in? Very difficult Difficult Okay Smooth Very smooth
Was your room ready at the stated check-in time? Yes No
If you asked to check in early, did you get your room early? Yes No
If you asked for a late checkout, did you get one? Yes No
How much was held on your card as a deposit, in US dollars? USD How many days did the deposit hold take to drop off your card? days How easy was it to find the drop-off or parking entrance? Very hard Hard Okay Easy Very easy
About how many minutes did you wait for the valet to bring your car? min Food and drink How much choice was there at breakfast? Very limited Limited Some choice Good choice Wide choice
How good was the coffee in the lobby or at breakfast? Poor Weak Okay Good Excellent
What could you make coffee with in the room? Nothing Drip coffee maker Pod machine Kettle and instant Espresso machine
What kind of breakfast was it? Hot buffet Hot breakfast Continental Grab-and-go Restaurant, a la carte
How crowded was breakfast when you went? Empty Some people Packed How well was breakfast kept stocked? Ran out often Some gaps Okay Well stocked Always full
Which dietary options did breakfast have? Vegetarian Vegan Gluten-free Dairy-free Halal Kosher
How good was the hotel restaurant? Poor Below average Okay Good Excellent
How good was the hotel bar? Poor Below average Okay Good Excellent
How easy was it to get good food within a short walk? Nothing nearby Little nearby Some options Good options Lots of great options
Service How often was the room serviced during your stay? Daily Every other day Only on request Not during the stay
How friendly was the staff overall? Rude Cold Okay Friendly Very friendly
When you asked for something (towels, a repair), about how many minutes until it arrived? min If something went wrong, how well was it fixed? Not fixed Poorly Partly Well Very well
How useful was the concierge or front desk advice on things to do? Useless Not very useful Okay Useful Very useful
Property How long did you usually wait for an elevator? Very long Long A minute or so Short No wait
How crowded was the pool when you used it? Empty Some people Packed How well equipped was the gym? Bare minimum Basic Okay Good Well equipped
How warm was the pool water? Cold Comfortable Very warm How big was the pool? Plunge pool Medium Very large Could you get a lounge chair at the pool? Yes No
How much sun did the pool deck get when you were there? All shade Mostly shade Mixed Mostly sun Full sun
Which equipment did the gym have? Treadmills Ellipticals Bikes Peloton or connected bikes Rowing machine Dumbbells Squat rack Cable machine Weight bench Kettlebells Mats and bands
How good was the spa? Poor Below average Okay Good Excellent
How lively was the lobby? Silent Some buzz Loud party Was there construction or renovation work during your stay? Yes No
Connectivity If your speed test showed upload speed, what was it? Only from a speed test, in Mbps.
Mbps Could you hold a video call on the Wi-Fi without problems? Yes No
How easy was it to get online? Could not connect Hard Okay Easy Instant
How good was your cell signal in the room? No signal Weak Okay Good Full signal
Which mobile carrier were you on? Makes the cell signal answer useful.
AT&T Verizon T-Mobile Another carrier
Location How easy was it to get around without a car? Very hard Hard Okay Easy Very easy
About how many minutes did a rideshare take to reach you? min How would you describe the block around the hotel? Quiet and residential Busy and commercial Nightlife Touristy Beach Industrial Next to a freeway
Money and tipping What did you tip the valet each time your car was brought, in US dollars? USD per retrieval What did you tip bell staff per bag, in US dollars? USD per bag If so, which fees? Resort or destination fee Parking Deposit hold Service charge Early check-in Late check-out Wi-Fi Another fee
What did you pay per night in total, with taxes and every fee, in US dollars? Your final bill divided by the nights.
USD per night Was the stay worth what you paid? Not at all Not really Fair Good value Great value
If you tipped the concierge for a booking, how much, in US dollars? USD Accessibility Could you get from the entrance to your room without steps? Yes No
If you booked an accessible room, did it have the features promised? Yes No
Was an elevator out of service during your stay? Yes No
Families How well did the hotel work for kids? Badly Not well Okay Well Very well
Pets How welcome did your pet feel? Unwelcome Tolerated Okay Welcome Very welcome
Events and seasons Was there a pool party or DJ during your stay? Yes No
Was the hotel crowded or loud because of a game, concert or convention nearby? Yes No
Did a wedding or private event affect your stay? Yes No